CUSTOMER SERVICE

CUSTOMER SERVICE

We are personally here for you and want you to feel completely comfortable.

Are you not sure which size to order or do you have a question about a specific product?
We are happy to advise you on your selection. Simply send us an email to: support@novelberlin.de, a message via WhatsApp or SMS/iMessage to: +49 176 55650332 or call us on the landline during store opening hours at 0176/55650332.
We will respond within 2-3 days on weekdays and are happy to speak to you on the phone if the rush in the store allows.

Important note regarding inquiries regarding novellfashion.de and novel-living.com

We are currently receiving an increasing number of inquiries regarding orders placed via the online shops novellfashion.de or novel-living.com. Please note: We are not these providers!

Our shop www.novelberlin.de is an independent company with completely different products. We have no affiliation with novellfashion.de or novel-living.com and therefore unfortunately cannot help you with questions regarding orders, deliveries, or returns.

• novellfashion.de: If you have any questions about an order from novellfashion.de, please contact the contact listed in the imprint of novellfashion.de.

• novel-living.com: Novel living products (furniture & accessories) are sold through various furniture stores and online shops. We have no affiliation with these either. Please contact the respective retailer from whom you purchased the product.

Thank you for your understanding!